Front Office Desk Training

Front desk is often the point of initial contact for your customer, so it can leave a lasting impression of your business. It’s important that you have an employee with a friendly personality manning the desk, and the individual should be well-groomed and not eating or snapping gum. You can even have the person deliver a standard greeting to welcome the customer.

    Course objectives:

  • Acquire friendly, welcoming, ready to help attitude
  • Be gate “opener” rather than “gate keeper”
  • Become more aware of front office roles in organisation success.
  • Handle enquiries in a customer friendly manner
  • Competently attend to complaints
  • Conduct themselves in a professional manner
  • Making customers fee special and valued
  • Taking responsibility for complete customers satisfaction
  • Managing impressions face to face and on the phone
  • Putting customer first

Who Should Attend?

All personnel with first contact with customers – customer relation officers, secretary/receptionists, security officers and cashier

Course Methodology

This highly interactive course includes trainer presentations, group activities, working in pairs, individual exercises, discussions, reflection, quizzes and case studies. Participants will have the opportunity to discuss their own challenges and share good practice with each other.

Course Inclusions:

  • Comprehensive learning materials incl. exercise files
  • Post course telephone support
  • ‘Certificate of Attendance’
    on completion of course
  • Light lunch

Deal: 5% discount for two to four participants and 10% discount for 5 and above participants. We also offer virtual training on WhatsApp and Zoom. Contact us for details

Training Details




10am – 4 pm daily


N150,000 per participant.

Acct Name

Adoney Associates Limited

Acct No

4110014604 (Polaris Bank)




Batch A: Nov 28-29, 2023, Dec 6-7 2023.

Batch B: Jan 17-18, 2024,  Feb 19-20, 2024,  April 9-10, 2024,  June 18-19, 2024,  August 6-7, 2024,  Sep 24-25, 2024,  Oct 15-16, 2024,  Nov 25-26, 2024.

More details

Call : 08023660697, Call/WhatsApp:  07046181186,
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